Privacy Policy for Service Guru

Last Updated: October 3, 2025

1. Introduction

Welcome to Service Guru. This application is owned and operated by NYC Cleaning and Maintenance Group, LLC (“we,” “us,” or “our”). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (the “Application”). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the application.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect via the Application depends on the content and materials you use, and includes:

Personal Data You Provide to Us

We collect personally identifiable information that you voluntarily provide to us when you register with the Application, such as:

Contact Information: Your name, email address, phone number, and physical address.
User Role Information: We collect information about your role (e.g., Resident, Property Manager, Property Owner, or Field Worker/Vendor) to provide a tailored experience.
Property Information: Address and unit number for the property where services are requested.
Work Order Details: Information you provide when submitting a task or request, including text descriptions, photos, and videos of the issue.
Communications: Messages and communication between users (e.g., between a resident and property manager) conducted through the Application.

Data Collected Automatically

When you use the Application, we may automatically collect certain information, including:

Usage Data: We collect information about your activity on the Application, such as features you use, actions you take, and the time, frequency, and duration of your activities.
Device Information: We may collect information about your mobile device, including the device model, operating system and version, unique device identifiers, and mobile network information.
Geolocation Information: We may request access or permission to and track location-based information from your mobile device, either continuously or while you are using the Application, to provide location-based services (such as assigning tasks to nearby field workers). You may change our access or permissions in your device’s settings.

3. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Application to:

Create and manage your account.
Facilitate the creation, assignment, tracking, and completion of work orders and service requests.
Enable user-to-user communications.
Send you push notifications regarding your account or the status of a task.
Improve the efficiency and operation of the Application.
Monitor and analyze usage and trends to improve your experience.
Notify you of updates to the Application.
Respond to customer service requests and provide support.
Comply with legal and regulatory requirements.

4. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

To Other Users of the Application: To facilitate service requests, your information will be shared with other users. For example, a resident’s name, unit number, and work order details will be shared with the relevant Property Manager and the assigned Field Worker/Vendor.
By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including data analysis, hosting services, customer service, and marketing assistance. These third parties are obligated to protect your information.
Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

5. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

6. Data Retention

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

The right to access – You have the right to request copies of your personal data.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

You can review or change the information in your account or terminate your account at any time by logging into your account settings. Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases.

8. Children’s Privacy

Our services are not intended for use by children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information from our files as soon as possible.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by a “Last Updated” date and the updated version will be effective as soon as it is accessible. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

10. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

NYC Cleaning and Maintenance Group, LLC
PO Box 660009
Fresh Meadows, NY 11366
info@nyccleaning.co